Hotel Consultant Ross Buckley

Ross Buckley is a highly experienced hospitality executive with 29 years of work across a vast array of disciplines.  He has worked in Resort Hotel/Golf/Conference Centers, Airport, roadside, franchised, independent locations, catering and event management companies, etc.  This includes companies such as Doral Hotels and Abigail Kirsch Culinary Productions.

He has also worked for InterContinental Hotels Group at a corporate level for the last 14 years in the Franchise Operations division working on the Hotel Performance Support team and most recently as the senior person in the Americas for Quality & Brand Standards.

Within Hotel Performance Support he oversaw the Southeast & Caribbean region that was comprised of approximately 600 hotels with full accountability for all performance indices.  As Director of Quality & Brand Standards,  he had all 7 IHG brands and North America within his realm of responsibility.  These 3200 properties included US, Canadian and Caribbean hotels and resorts in limited service, select service, full service, extended stay, resort, midscale, boutique, and upscale segments.

During the course of these 14 years, he has been  exposed to literally hundreds of hotels and the challenges they faced across all disciplines as well as the corrective actions utilized to enhance performance.  He has been involved/led projects relating to IT, Revenue, Sales, Service, Training, Quality, F&B, Standards, New Hotel Openings, brand repositioning, disaster planning, etc. that have gone global across 4000+ hotels.

Mr. Buckley is a seasoned professional who has spent many years working hard for owners and management teams to fully extrapolate every nuance of energy that can be had from a hotels specific team, market, brand, and situation.   He possesses critical knowledge in all areas of hotel operations to assist in driving positive change with a wealth of experience to draw from with the ultimate goal being to drive balance between revenue, customer satisfaction and ROI.

Areas of Expertise:

IHG brands, InterContinental, Crown Plaza, Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood, Indigo
Franchisee Support/brand relations/Franchise Owners Associations
Independent Hotels
Operational consulting across all departments
Consulting Training
Insurance/Bank/Receiver communications support
Pre-opening support
NHOP-all phases of new hotel opening assistance
Property de-identification
Contractor evaluation
PIP support/FF&E review
Revenue, Sales & Marketing
Sales training/local market assessments
Financial/budgets
F&B, full, select, limited service, catering, on/off premise/event planning
Business plan assistance
Pre-inspection support/preparation
Property inspection/all Quality issues
Brand changes
Compliance processes, design, management, troubleshooting
Web based quality evaluation tools
Brand compliance
New brand/individual hotel due diligence work
Risk management
Life safety audits
Swimming pool safety and VGB law expertise
Disaster planning/training, hurricanes, other natural disasters, etc.  One hotel or 1000.
Expert witness/Litigation support, analysis
Writing of standards/operations manuals/scripts
Competition studies
Service analysis, service training, brand specified or customized
Workshops, any topic, off the shelf or custom.
Mystery shops
Training, individual team members, departments, hotels, entire management companies, brand-wide, etc
Team meetings-local to global
Focus Groups
Write and facilitate web based training workshops
Staffing/hiring/review processes/self assessments/goal setting assistance/measurement tracking
Job descriptions/Behavioral interviewing, customized questions
Retention/turnover studies/Employee surveys/Team development
National/Worldwide product/training roll out
Guest Speaking