Retaining a happy guest base is more important than ever before. Never before could a past guest communicate with so many of your future guests on a global scale. Today when a guest talks about their experience on TripAdvisor, Yelp, Expedia, Obitz, Travelocity, Kayak and other travel websites not to mention their own Facebook and blog postings, they now tell the WORLD. Strato provides solutions through training your entire hotel on current customer retention techniques and implementing reputation management initiatives.
Investigate your reviews on travel review sites
Investigate your reviews on OTA (Online Travel Agent) sites
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