Retaining a happy guest base is more important than ever before. Never before could a past guest communicate with so many of your future guests on a global scale. Today when a guest talks about their experience on TripAdvisor, Yelp, Expedia, Obitz, Travelocity, Kayak and other travel websites not to mention their own Facebook and blog postings, they now tell the WORLD. Strato provides solutions through training your entire hotel on current customer retention techniques and implementing reputation management initiatives.
Investigate your reviews on travel review sites
Investigate your reviews on OTA (Online Travel Agent) sites
Search the web for all commentary on your hotel
Search online blogs about your hotel
Provide a detailed report of online findings
Provide key opportunities
Provide solutions and 12 month reputation plan
2 days on property online response training
Monthly report on new OTA and travel site comments
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