Retaining a happy guest base is more important than ever before. Never before could a past guest communicate with so many of your future guests on a global scale. Today when a guest talks about their experience on TripAdvisor, Yelp, Expedia, Obitz, Travelocity, Kayak and other travel websites not to mention their own Facebook and blog postings, they now tell the WORLD. Strato provides solutions through training your entire hotel on current customer retention techniques and implementing reputation management initiatives.
4 day hotel review / training
Review front office guest interaction
Review management guest interaction
Review food and beverage guest interaction
Review in-room guest interaction
Review reservations pre and post guest interaction
Provide comprehensive report on current guest interaction
Identify guest interaction opportunities
Provide on property training for management and line staff
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